Item is not the one ordered or is not as advertised

Item is defective, counterfeit or damaged at the time of delivery

Seal must be intact if there is one, item in original condition

  •  Item must not be used.
  •  Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc)

What do I get and when?

A full refund in the form of:

  •       Voucher: 1-2 business days
  •       Bank transfer or cheque: 3-4business days
  •       Credit card reversal: 3-4 business days

All products, can be returned for any reason, provided they meet the requirements stated in the chart below.

  •       Item must be in original condition
  •       Item must not be used

•       Item must include all packaging, accessories (including warranty cards, manuals, certificates of authenticity, tags, etc)

  1.  A full refund in the form of:

    •  Voucher: 1-2 business days
    •       Bank transfer or cheque: 3-4 business days
    •       Credit card reversal: 3-4 business days                  

      Remember to send back all items (including the free promotional items) that came with the purchase. If forgotten, the return will be invalidated.

  1. The following products cannot be returned: 1. Underwear or swimwear. 2. Items which show signs of use after being opened such as diaries, notebooks, copy paper etc.

  1. Contact Customer Service at +923360200135 or order@LeyLoo.com to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product. Please be prepared to give the following pieces of information:

    1. Your order number.
    2. The reason for the return.
    3. The method of refund that you would like and the necessary information associated (bank account number, etc.)
    4. Where and when the product should be picked-up Note: For pick-ups, we will make 3 attempts to pick-up the product. However, past this, we will cancel the return procedure and you will not be able to return your product to us anymore.
  1. Our customer service will arrange for our courier partners to pick-up the product, free of shipping costs. In case our customer service cannot organize the retrieval, we will kindly re-direct you to another service provider, and will give you the necessary details to send the item back to us free of shipping costs.

  1. Once your product is received, your product will be checked by our Quality Check team. We will make sure that your product meets all the requirements for a return as stated in our policies.

  1. This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation.

  1. If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on LeyLoo.com yourself.

  1. If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Note: We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.

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